Privacy Policy
Last Updated: 15 January 2025
At melxoravia, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you interact with our services. We're based in Australia and operate under Australian privacy laws, but we've written this in plain English because legal jargon helps no one.
Information We Collect
Running an education platform means we need certain information to provide our services properly. Here's what we collect and why it matters.
Information You Provide Directly
When you register for our programs or contact us, you share information with us. This includes your name, email address, phone number, and business details if you're enrolling in our business-focused courses. We also collect payment information when you purchase our programs, though this is processed securely through third-party payment providers.
Automatic Collection
Like most websites, we automatically collect certain technical information. Your IP address, browser type, device information, and how you navigate our site help us improve your experience. We use cookies and similar technologies to remember your preferences and understand which content works best for our audience.
| Data Type | Purpose | Retention Period |
|---|---|---|
| Account Information | Service delivery and communication | Duration of relationship plus 7 years |
| Learning Progress | Track completion and provide certificates | Indefinitely for credential verification |
| Payment Records | Transaction processing and accounting | 7 years (tax compliance) |
| Technical Data | Site improvement and security | 26 months |
How We Use Your Information
We're not in the business of selling your data. Everything we collect serves a specific purpose related to delivering quality education and improving our services.
- Delivering the educational programs you've enrolled in, including sending course materials and updates
- Processing payments and maintaining accurate financial records
- Communicating with you about your learning progress, upcoming courses, and relevant opportunities
- Improving our platform based on how people actually use it
- Ensuring security and preventing misuse of our services
- Meeting our legal obligations under Australian law
Marketing Communications: We'll occasionally send you information about new programs or resources that might interest you. You can opt out anytime through the unsubscribe link in our emails or by contacting us directly. If you unsubscribe, you'll still receive essential messages about programs you're enrolled in.
Sharing Your Information
We don't sell your personal information. Period. But running an education platform means working with certain partners, and we want you to know who sees your data and why.
Service Providers
We work with companies that help us deliver our services. Payment processors handle transactions, email providers send course updates, and hosting companies keep our platform running. These partners only access information necessary for their specific role and are contractually required to protect your data.
Legal Requirements
Sometimes we're legally required to share information. This happens when Australian law enforcement makes a valid request, when we need to enforce our terms, or when protecting someone's safety requires disclosure. We'll notify you about these requests unless legally prohibited.
Business Transfers
If melxoravia is acquired or merges with another company, your information would transfer to the new entity. You'd be notified before this happens, and the new owner would need to honor this privacy policy.
Your Rights Under Australian Privacy Law
The Privacy Act 1988 gives Australian residents specific rights regarding their personal information. Here's what you can do and how to do it.
Access Your Data
Request a copy of the personal information we hold about you. We'll provide this within 30 days.
Correct Information
Update or correct any inaccurate information in your account or our records.
Delete Your Account
Request deletion of your account and associated data, subject to legal retention requirements.
Lodge a Complaint
Raise concerns about how we handle your information with us or the OAIC.
To exercise these rights, contact us at contact@melxoravia.com. We'll verify your identity before processing requests to protect your information from unauthorized access.
Data Security
We take reasonable steps to protect your information from loss, misuse, and unauthorized access. Our security measures include encryption for data transmission, secure server environments, and restricted access to personal information within our organization.
But let's be realistic. No system is completely secure. While we work hard to protect your data, we can't guarantee absolute security. That's why we also recommend you use strong passwords and keep your login credentials confidential.
Data Breach Protocol: If a data breach affects your personal information, we'll notify you and the Office of the Australian Information Commissioner within 72 hours of becoming aware, as required by Australian law. You'll receive clear information about what happened and what steps to take.
International Data Transfers
Your information is primarily stored on servers located in Australia. However, some of our service providers operate internationally, which means your data might be processed outside Australia.
When this happens, we ensure these providers either operate under privacy frameworks recognized by Australian law or sign contracts requiring them to protect your information to Australian standards. We currently work with providers in the United States and the European Union, all of whom maintain strong data protection practices.
Cookies and Tracking
We use cookies to make our site work properly and to understand how people use it. Essential cookies keep you logged in and remember your preferences. Analytics cookies help us see which pages are useful and which need improvement.
You can control cookies through your browser settings. Blocking all cookies might affect how well our site works for you, but you're free to make that choice. Our cookie banner when you first visit lets you choose which types of cookies you're comfortable with.
Children's Privacy
Our services are designed for adults aged 18 and over. We don't knowingly collect information from anyone under 18. If you're a parent and believe your child has provided us with personal information, contact us immediately and we'll delete it.
Changes to This Policy
We update this policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email and post a notice on our website. The "Last Updated" date at the top shows when the current version took effect.
Continuing to use our services after we update this policy means you accept the changes. If you disagree with updates, you can close your account by contacting us.
Third-Party Links
Our site includes links to external websites and resources. We're not responsible for the privacy practices of these third parties. When you click a link leaving our site, we recommend reading that site's privacy policy.
Questions or Concerns?
If something in this policy is unclear or you have questions about how we handle your information, we want to hear from you.
Email: contact@melxoravia.com
Phone: +61 406 754 745
Mail: 111 Bankstown City Plaza, Bankstown NSW 2200, Australia
We respond to privacy inquiries within 5 business days and aim to resolve concerns within 30 days.